Customer Support

In Shortcut to Internet Millions Jeff Paul says 24 by 7 live support can be very expensive. Some live support at the very minimum would be nice. But the norm is simply email support.

As far as replies to email support, according to Shortcut to Internet Millions Jeff Paul says you should get response in a couple hours during business hours and at least within 24 hours when you send them in the middle of the night.

The best kind of support it would seem is 24 hours a day, 365 days a year, live phone support. However, it is also the most expensive. In Shortcut to Internet Millions Jeff Paul says we’ve often found that we haven’t needed support from our hosting company for weeks and months at a time. So, as long as we can send them an email and get a response within a few hours, or if it’s after hours by the next morning, that’s usually sufficient.

According to Shortcut to Internet Millions Jeff Paul says that’s probably what you should look for in customer support.